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Burgmann Digital Solutions
Digital solutions for specific business processes.
We develop clearly scoped AI solutions with defined outcomes, approved sources, measurable quality and controllable costs.
AI for your company knowledgeValue Trust Control
Company AI Assistant
A source-bound information assistant for a website or a clearly separated internal knowledge base. It answers from approved content, cites its sources and recognises when a person needs to take over.
Sources, not claims
Answers remain bound to approved content. Source references make the basis transparent.
Clear boundaries
Unsupported, sensitive or transactional requests are declined or handed to a defined contact.
Pilot 0.1
Try the Burgmann Assistant
The Assistant answers only from the approved public knowledge set and shows its sources.
Please do not enter personal or confidential data. For follow-up questions, only the recognised topic and the approved source IDs of the current object are stored in the current browser tab; no conversation history, question, answer or session ID is stored. Burgmann stores an automatically redacted version of your question and technical quality data for up to 30 days; the answer, your IP address, user agent, cookies and a user profile are not stored. For generative answers, the question is sent to OpenAI; without Zero Data Retention, API content may be retained there for abuse monitoring for up to 30 days.
What the customer actually receives
The Company AI Assistant is a complete, acceptance-ready delivery package – not merely a chat window.
Ready-to-use Assistant
An Assistant tailored to the brand and use case as a website widget or clearly separated internal interface, including a defined human handover.
Approved knowledge base
Inventoried, structured and versioned websites, documents and FAQs with a clear source register and controlled update process.
Answer and escalation rules
Defined topics, source references, answer boundaries and handovers for sensitive, unsupported or commercially relevant questions.
Test and acceptance package
Agreed test questions, documented results, known limitations and a clear release decision before publication.
Model and cost controls
Configurable model, output and request limits, usage attribution, daily budget and kill switch for predictable operations.
Documentation & onboarding
Documented sources, rules and operating parameters plus a clear onboarding for the responsible contacts.
Predictable scope
Starter
Business
Professional
Usage 500 Usage 2,000 Usage 5,000
Three packages with clear limits
Setup, managed operations and monthly answer volume are transparent from the outset. All prices are net in euros, plus applicable VAT.
Website Assistant
€390 / month
One-time setup: €2,900
- embedded into one existing customer website
- 1 language and up to 100 approved source units
- basic branding, source links and 1 contact handover
- 30 documented acceptance tests
- 1 content update batch per month
- hosting, monitoring and quarterly quality review
- 500 processed user requests per month included
Company Assistant
€890 / month
One-time setup: €6,900
- public or standard protected use for 1 user group
- up to 2 languages and 500 source units in total
- up to 3 knowledge areas and 1 customer subdomain
- up to 3 differentiated answer and handover rules
- 60 documented acceptance tests
- up to 4 content update batches per month
- monthly usage and quality report
- 2,000 processed user requests per month included
Integrated Assistant
from €1,990 / month
One-time setup: from €14,900
- up to 3 assistants or user groups subject to technical review
- up to 3 languages and 2,000 source units in total following a source review
- protected access; login or SSO subject to technical review
- 1 standardised read-only integration subject to compatibility review
- 100 documented acceptance tests
- up to 10 content update batches per month
- monthly manual quality review
- priority support on business days with an agreed response time
- 5,000 processed user requests per month included
Additional usage packages
Additional volume is enabled only through a preselected package, with no uncontrolled overage billing.
€49
500 additional requests
€149
2,000 additional requests
€299
5,000 additional requests
A warning is issued at 80% usage. At 100%, the agreed monthly limit applies; automatic top-ups occur only within a pre-approved budget. Technical errors, monitoring requests and blocked abuse attempts are not counted. Add-on packages remain valid for three months. For Professional, the final price and scope are set after the source, SSO and integration review. Extensive document analyses and action workflows are quoted separately. Read the definitions and complete service scope.
Proposal preparation
Information required for each package
Each package button opens an email prefilled with these questions so we can check fit, effort and a reliable launch date.
Starter
- company and website URL
- target audience and key questions
- language and approximate source volume
- contact handover and target launch
- need for a website review or new website
Business
- public or protected use
- user group and access protection
- languages, sources and up to 3 knowledge areas
- subdomain, answer boundaries and handovers
- launch date and website requirements
Professional
- assistants or user groups
- languages, sources and roles
- login/SSO and current identity system
- read-only integration and compliance requirements
- support need, launch date and website requirements
Q&A
Questions & answers
The key questions about the Company AI Assistant and the differences between Starter, Business and Professional.
Which package fits which use case?
Starter is designed for a public Assistant on an existing website. Business adds standard protected access for one user group, up to three knowledge areas, two languages and a customer subdomain. Professional is intended for multiple assistants or user groups and a reviewed login, SSO or integration solution; the exact scope is set after a technical review.
How is the Assistant technically integrated?
The integration depends on the package: as a lightweight JavaScript widget on the customer's existing website, as a separate public or protected area, or as an integrated application. Login and SSO are technically reviewed against the customer's identity system. The customer retains its domain and website; Burgmann provides the secured Assistant API and managed operations.
Which content does the Assistant use and what is a source unit?
The Assistant answers exclusively from sources approved in advance; open web search is not included. One source unit is one accessible HTML page or up to ten consecutive standard pages of a supported document. Starter covers up to 100, Business up to 500 and Professional up to 2,000 source units following a source review.
Does the customer need its own AI account or API key?
No. Burgmann operates the model access, Assistant API, hosting and monitoring across all three packages. The answer volume included with each package and preselected usage packages keep ongoing costs predictable.
What happens if a question cannot be answered reliably?
The Assistant states its limit and refers to the approved sources or the agreed human contact. It is designed not to invent unsupported answers.
Which data is stored?
The Assistant is designed for data minimisation: no login, cookies, fingerprints or user profiles and no permanent storage of complete conversations. Technical quality data and voluntary feedback are processed separately and only for the period agreed in advance. The specific privacy and deletion rules are documented before launch.
How are changes to approved content incorporated?
Sources are updated in a controlled and versioned process and checked against agreed tests. One content update batch covers no more than ten complete customer-provided source units in an existing knowledge area. Starter includes one per month, Business up to four and Professional up to ten. New subject areas, copywriting or translation are quoted separately.
What happens when the included usage volume is reached?
Starter includes 500, Business 2,000 and Professional 5,000 processed user requests per month. Answers, controlled limitations and defined handovers count; technical errors, monitoring and blocked abuse do not. A warning is issued at 80%; at 100%, the agreed limit applies. Additional volume is activated only with prior approval.
How long is the contract and how can it be terminated?
Setup and managed operations are separate. The twelve-month minimum operating term starts only upon documented production launch or acceptance. Notice is one month to the end of the minimum term; operations then renew monthly and may be terminated with one month's notice to month-end. Rights to terminate for cause remain unaffected.
Can the appearance be customised?
Yes. Branding, greeting, source display and contact handover are tailored to the customer. The degree of customisation grows from the Website Assistant in Starter through multiple knowledge areas in Business to multiple assistants or user groups in Professional.
Can the Assistant send emails, book appointments or create CRM records?
The packages are designed primarily as controlled information assistants. Following a compatibility review, Professional can include one standardised read-only integration. Write or action permissions are included only when the system, permissions, approval rules and acceptance tests have been expressly and separately agreed.
Can Burgmann review the existing website or create a new one?
Yes. On request, we review the existing website's structure, content, user journey and technical readiness for the Assistant, or design and build a new website. These services are not included in the Assistant packages and are quoted separately. Enquire about a website review or new website.
What ongoing operations include
The solution remains managed after launch. The exact scope and cadence are defined in each customer proposal.
Technical operations
- Provisioning and technical monitoring
- Usage, cost and error controls
- Rate limits, kill switch and rollback capability
- Traceable model and configuration changes
Knowledge & quality
- Controlled ingestion of approved content updates
- Review of unanswered or problematic questions
- Regular quality checks against the test catalogue
- Clear usage and quality reporting
From use case to controlled operation
Each stage has its own acceptance result. A pilot never becomes a public production system automatically.
Scope
Audience, questions, sources, privacy and prohibited actions are defined in advance.
Validate
The isolated pilot is checked against fixed subject, boundary and security cases within a cost limit.
Integrate
Only after acceptance do a private preview, operating checks and a separate production approval follow.
Deliberately excluded
A public information assistant receives no silent access to operational systems.
No autonomous actions
No CRM changes, emails, payments, contracts or other external actions without an expressly agreed process.
No unsupported invention
If there is no reliable source, the Assistant states the limit and refers to a person instead of constructing an answer.
Which package fits your information process?
In an initial no-obligation call, we clarify the use case, sources and boundaries and map the requirements to a clear package.
Arrange an initial call